1. Return Policy

Due to the fragile nature of our products, returns are not accepted.

Our items require specific packaging and protection methods to ensure their safety during shipping. Once the package has been opened and handled, we can no longer guarantee that the product can be restored to its original condition or repackaged under conditions identical to those of the original shipment.

Therefore, no returns will be accepted.

2. Refund Policy

No refunds will be issued for products that have been ordered and shipped. Given the fragile nature of the items and the risks associated with return shipping, we are unable to restock the products or guarantee their condition after they are returned. Therefore, all sales are considered final once the order has been confirmed.

3. Products Damaged Upon Receipt

If your package arrives broken, damaged, or in poor condition upon delivery, please contact us directly as soon as possible after receiving your order.

To process your request, we may ask you for:

photos of the package,
photos of the damaged product,
and proof of purchase.

After reviewing your case, we may offer you a gift card as compensation.

4. Claims Policy

Any claim regarding a damaged product must be filed within a reasonable time after receiving the package.

We reserve the right to reject any claim that is incomplete, fraudulent, or does not provide sufficient evidence of the reported damage.

5. Acceptance of Terms

By placing an order on our store, you acknowledge that you have read and accepted all of these terms and conditions regarding returns, refunds, and damaged products.